Contact

Contact Info

Garsfontein, Pretoria

Roxanne- 082 788 9335

Office – 012 348 3332

jewellery@roxanah.co.za

About Us

Roxanah Jewellery Offers you a unique and timeless jewellery collection that is lovingly crafted and personalised.

With our own design and manufacturing capacity, we make premium quality jewellery. We’ve spent years cultivating relationships with multi-generational jewellery families and have some of the finest jewellers in the world.

Our talented artisans use only the purest metals – 925 sterling silver, gold, and platinum (no cheap flash-plated brass) along with sustainably sourced gems and natural stones. We’re also growing our range of high quality stainless steel jewellery to laser engrave and personalised items for our clients with sensitive skin.

We count our blessings and love to share in creating your special pieces.

Jewellery Care

 

HERE ARE 5 EXPERT TIPS FOR GORGEOUS, LONG-LASTING JEWELRY.

DRY SILVER IS HAPPY SILVER

Interesting fact: pure water by itself doesn’t damage sterling silver, but most of the water we’re exposed to in our daily lives is not purified. Chemicals and contaminants in the water can result in tarnished and dull-looking silver, so it’s best to know what’s what when it comes to water.

• Shower. It’s not a great idea to shower with your jewellery on, but once in a while isn’t going to do any lasting damage. Just make sure to dry it after.
• Swimming Pool. Take your silver off. Chlorine is a pretty harsh chemical, so if you accidentally forget to remove your silver jewellery before hopping in, make sure to rinse and clean it afterward.
• Hot Tub. Same idea as the swimming pool, but there’s even more chlorine in the hot tub and the heat can accelerate the chemical reaction.
• Hot Springs. The sulphur in natural hot springs will wreak havoc on your silver. Unless you’re going for that “dark oxidized” look, avoid at all costs.
• Bonus Tip: Chemicals in lotions and perfumes can also cause your jewellery to tarnish. Apply them first, let them dry, and then put your jewellery on

MAINTAIN PROPER STORAGE

If you leave a fancy car out in the rain, what happens? It gets dirty! A similar principle applies to sterling silver care. You need appropriate storage for your stunning pieces. And, you need to be diligent about maintenance.

Air exposure can wreak havoc by tarnishing your delicate silver. Don’t just leave it lying on your nightstand or in an open jewellery chest. And, don’t just leave it in your purse or drawer!

It’s best to store silver in individual, air-tight bags with anti-tarnish properties.

These types of bags keep air exposure out and keep the shininess and brilliance intact.

Unclasp and unhook your jewellery to avoid potential scratching. Do NOT bunch several pieces in the same bag to save time or space. This can create tangling, scratching, tarnish, and that is exactly what we are trying to avoid here!

For additional preventative efforts, silica gel packets provide anti-tarnish protection. Throw one in each bag for extra care.

Finally, if you are traveling with your jewellery (because we know you want to look glamorous when in paradise), be sure to use a special case for protection! The last issue you want to deal with on vacation is scratched-up jewellery.

KNOW WHEN TO TAKE OFF YOUR JEWELRY

Strong chemicals, sulphur, sweat and perspiration, chlorine, and harsh sunlight can tarnish and corrode the brilliant shine you love in your silver.

Preventative care is significantly easier than dealing with damaged jewellery!

• Household chores, such as dishes, laundry, and when using cleaning supplies
• When exercising, at the gym, or playing contact sports
• When showering or bathing
• Swimming, hot tubs, or saunas
• Very hot places (such as when lying out at the beach or pool)
• When getting ready (i.e: putting on lotion, makeup, hair products)
• Outside chores or tasks, such as gardening
• Preventative care is ALWAYS easier than aftercare!

POLISH IT PRETTY

Silver is delicate, use a simple microfiber cloth or special jewellery cloth (not paper towels or toilet paper) to clean your goods.

Focus on maintaining long up-and-down strokes to clean the jewellery. Be sure to use different parts of the cloth to avoid spreading any tarnish. Do not use circular motions here, as it can actually make the tarnish or dirt worse. Be sure to avoid polishing any part of the jewellery that is intentionally oxidized.

For more complex or tight, detailed areas, go in with a Q-tip. It’ll get into every nook and cranny you need.

 

MAKE YOUR OWN DIY CLEANER

Note: these are natural cleaning methods, as the harsh chemicals in professional cleaning products can be incredibly taxing on your jewellery.

WATER AND BAKING SODA METHOD

You will need 2 parts water to 1 part baking soda (use a bit more water if the jewellery has delicate features). Stir into a paste. Use an old toothbrush or cleaning wand to apply this DIY cleaner in gentle motions and movements.

DISH LIQUID AND WATER

No fancy cleaning methods needed for this option. Simply rinse the jewellery off in the same way you would clean your own hands.

SALT WATER METHOD

Line a cooking pan or large dinner plate with a sheet of aluminium foil. Place each piece of jewellery directly on the foil.

Combine 1 cup of boiling water with 1 tablespoon of salt and 1 tablespoon of baking soda together. Pour the mixture into the pan or large dinner plate. Add 1/2 cup of vinegar to the mixture.

Bubbles will surface! Let the mixture sit for about 10 minutes (use a spoon if needed for stirring). Rinse in cool water and dry off with a microfiber cloth.

Thank you for shopping at Roxanah Jewellery.

 

If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns:

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

 

Refunds:

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your bank account.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item.